Important Information

This website is managed by Ultima Markets’ international entities, and it’s important to emphasise that they are not subject to regulation by the FCA in the UK. Therefore, you must understand that you will not have the FCA’s protection when investing through this website – for example:

  • You will not be guaranteed Negative Balance Protection
  • You will not be protected by FCA’s leverage restrictions
  • You will not have the right to settle disputes via the Financial Ombudsman Service (FOS)
  • You will not be protected by Financial Services Compensation Scheme (FSCS)
  • Any monies deposited will not be afforded the protection required under the FCA Client Assets Sourcebook. The level of protection for your funds will be determined by the regulations of the relevant local regulator.

Note: Ultima Markets is currently developing a dedicated website for UK clients and expects to onboard UK clients under FCA regulations in 2026.

If you would like to proceed and visit this website, you acknowledge and confirm the following:

  • 1.The website is owned by Ultima Markets’ international entities and not by Ultima Markets UK Ltd, which is regulated by the FCA.
  • 2.Ultima Markets Limited, or any of the Ultima Markets international entities, are neither based in the UK nor licensed by the FCA.
  • 3.You are accessing the website at your own initiative and have not been solicited by Ultima Markets Limited in any way.
  • 4.Investing through this website does not grant you the protections provided by the FCA.
  • 5.Should you choose to invest through this website or with any of the international Ultima Markets entities, you will be subject to the rules and regulations of the relevant international regulatory authorities, not the FCA.

Ultima Markets wants to make it clear that we are duly licensed and authorised to offer the services and financial derivative products listed on our website. Individuals accessing this website and registering a trading account do so entirely of their own volition and without prior solicitation.

By confirming your decision to proceed with entering the website, you hereby affirm that this decision was solely initiated by you, and no solicitation has been made by any Ultima Markets entity.

I confirm my intention to proceed and enter this website

爭議解決

Ultima Markets 致力於為我們的客戶提供卓越服務。 客戶的回饋、建議和疑慮解決都是我們的首要之務。

如何解決我的問題?

如果您對 Ultima Markets 服務不滿意,請透過 [email protected] 聯絡我們的客服團隊。

當交易爭議發生時,請立即聯繫我們,將即時提供協助。

為加速解決您的疑慮,懇請您向我們團隊提供必要資訊,例如:

  • 1. 姓名
  • 2. 交易帳號(以及訂單號碼)
  • 3. 投訴摘要
  • 4. 證明文件(如截圖或交易明細)

金融委員會 (The Financial Commission) 為何機構?

  • Ultima Markets 為金融委員會 (The Financial Commission) 會員。金融委員會是一個獨立的外部爭端解決組織,專門解決外匯市場的爭議和投訴。
  • 該委員會確保交易者和經紀商間公平、透明地解決爭議。
  • 再者,所有交易者透過專屬賠償基金獲得額外保障。
  • 該基金支付金融委員會所做判決,每位客戶最高可獲 20,000 歐元賠償金(適用委員會條款與細則)。
  • 如果與 Ultima Markets 未能達成協議,客戶可向金融委員會提出申訴
欲知詳情,請至金融委員會網站