Important Information

This website is managed by Ultima Markets’ international entities, and it’s important to emphasise that they are not subject to regulation by the FCA in the UK. Therefore, you must understand that you will not have the FCA’s protection when investing through this website – for example:

  • You will not be guaranteed Negative Balance Protection
  • You will not be protected by FCA’s leverage restrictions
  • You will not have the right to settle disputes via the Financial Ombudsman Service (FOS)
  • You will not be protected by Financial Services Compensation Scheme (FSCS)
  • Any monies deposited will not be afforded the protection required under the FCA Client Assets Sourcebook. The level of protection for your funds will be determined by the regulations of the relevant local regulator.

Note: Ultima Markets is currently developing a dedicated website for UK clients and expects to onboard UK clients under FCA regulations in 2026.

If you would like to proceed and visit this website, you acknowledge and confirm the following:

  • 1.The website is owned by Ultima Markets’ international entities and not by Ultima Markets UK Ltd, which is regulated by the FCA.
  • 2.Ultima Markets Limited, or any of the Ultima Markets international entities, are neither based in the UK nor licensed by the FCA.
  • 3.You are accessing the website at your own initiative and have not been solicited by Ultima Markets Limited in any way.
  • 4.Investing through this website does not grant you the protections provided by the FCA.
  • 5.Should you choose to invest through this website or with any of the international Ultima Markets entities, you will be subject to the rules and regulations of the relevant international regulatory authorities, not the FCA.

Ultima Markets wants to make it clear that we are duly licensed and authorised to offer the services and financial derivative products listed on our website. Individuals accessing this website and registering a trading account do so entirely of their own volition and without prior solicitation.

By confirming your decision to proceed with entering the website, you hereby affirm that this decision was solely initiated by you, and no solicitation has been made by any Ultima Markets entity.

I confirm my intention to proceed and enter this website

Penyelesaian Konflik

Ultima Markets berusaha untuk memberikan perkhidmatan yang terbaik kepada setiap pelanggan kami. Kami amat mementingkan cadangan, maklum balas dan kebimbangan pelanggan kami.

Bagaimanakah untuk menyelesaikan masalah saya?

Jika anda tidak berpuas hati dengan perkhidmatan yang disediakan oleh Ultima Markets, sila hubungi pasukan khidmat pelanggan kami di [email protected].

Untuk konflik perdagangan, semua pelanggan digalakkan untuk menangani isu tersebut dengan kami sebaik sahaja ia berlaku. Kami akan menangani pertanyaan anda dengan segera.

Untuk memudahkan pasukan kami bagi menyiasat dan mencari jalan penyelesaian atas kebimbangan anda, kami mohon anda untuk memberikan kami maklumat tambahan seperti berikut:

  • 1. Nama anda
  • 2. Nombor akaun dagangan anda (beserta nombor order jika ada)
  • 3. Ringkasan aduan anda
  • 4. Dokumen sokongan (seperti tangkapan skrin, penyata dagangan, dll.)

Siapakah The Financial Commission?

  • Ultima Markets merupakan ahli The Financial Commission, sebuah badan bebas antarabangsa yang bertanggungjawab untuk menyelesaikan pertikaian dalam pasaran Forex dan CFD.
  • Suruhanjaya ini memastikan pedagang dan broker menangani kebimbangan mereka dengan adil dan telus.
  • Selain itu, semua pedagang ditawarkan perlindungan yang dipertingkatkan melalui Dana Pampasan khusus.
  • Dana itu akan meliputi kos penghakiman yang akan dikeluarkan oleh The Financial Commission sehingga €20,000 bagi setiap pelanggan (tertakluk kepada Terma dan Syarat Suruhanjaya).
  • Sekiranya berlaku sebarang konflik yang tidak dapat diselesaikan dengan Ultima Markets, pelanggan boleh memfailkan aduan kepada The Financial Commission.
Untuk maklumat lanjut, layari laman web The Financial Commission.