Important Information

You are visiting the website that is operated by Ultima Markets Ltd, a licensed investment firm by the Financial Services Commission “FSC” of Mauritius, under license number GB 23201593. Please be advised that Ultima Markets Ltd does not have legal entities in the European Union.

If you wish to open an account in an EU investment firm and protected by EU laws, you will be redirected to Ultima Markets Cyprus Ltd (the “CIF”), a Cyprus investment firm duly licensed and regulated by the Cyprus Securities and Exchange Commission with license number 426/23.

Dispute Resolution

Ultima Markets strive to deliver exceptional service to our clients. We place the utmost importance on our client's feedback, suggestions, and concerns.

How do I resolve my issue?

If you are dissatisfied with the services provided by Ultima Markets, please contact our Customer Support team at [email protected].

For trading disputes, all clients are encouraged to address the issue with us immediately following its occurrence. We will address your inquiries promptly.

To facilitate our team's investigation and expedite the resolution of your concerns, we kindly request you to provide us with additional information such as:

  • 1. Your name
  • 2. Your trading account number (and order number if possible)
  • 3. A summary of your complain
  • 4. Supporting documents (such as screenshots, trading statements, etc.)

Who is The Financial Commission?

  • Ultima Markets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.
  • The commission ensures that traders and brokers address their concerns fairly and transparently.
  • Additionally, all traders are offered enhanced protection through a dedicated Compensation Fund.
  • The fund will cover judgements issued by the Financial Commission with up to €20,000 per client (subject to the Commission's Terms and Conditions).
  • In the event of an unresolved dispute with Ultima Markets, clients may file a complaint with The Financial Commission.
For more details, please visit The Financial Commission website.