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25 November 2022
Dear Client,
As part of our commitment to provide the best reliability and service to our clients, we are planning an upgrade to our Client Portal on this weekend.
Due to an upcoming Client Portal upgrade scheduled to commence on Saturday the 26th of November at 09:00 GMT+8 (server time 03:00 GMT+2), your Client Portal and UM APP access and features will be affected . The scheduled upgrade will have impact the following services:
1. Your Client Portal and UMAPP(including deposits and withdrawals) will be unavailable from 09:00 GMT+8 (server time 03:00 GMT+2) on Saturday 26/11/2022.
2. We anticipate that all services will resume by 18:00 GMT+8 (server time 12:00 GMT+2) on Saturday 26/11/2022.
Please make sure your funds in the trading account are enough to afford the market changes and the relevant settings of your positions.
Our clients are not required to do anything. Your services will come back online at when the maintenance is finished.
We appreciate your patience and understanding on this matter.
If you have any questions, our team will be happy to answer your questions. Please mail to [email protected]. or contact the service online.
Kind regards,
Ultima Markets
22 November 2022
Dear Client,
Ultima Markets is one of the world’s leading brokers, with multi-country regulation, and offers its clients a wide range of financial trading products, including currency pairs, precious metals, energy, indices, and stocks, among more than 200 trading products.
To provide a more favorable trading environment to our clients, Ultima Markets will modify the trading settings of some products at the following time:
1. The leverage of US Shares CFD will be 33:1 after Nov 28th, 2022.
Details:
Note: The actual execution data may be subject to change, please refer to the MT4 software.
Friendly Reminder:
1. Except for the adjustment above-mentioned, the rest of the trading specifications will be unchanged.
2. The open positions can be kept after the leverage modifications.
3. Margin levels might be affected by the leverage modifications.
As a result, the margin requirements for trading products above will be lowered..
If you have any questions or require assistance, please do not hesitate to contact [email protected].
Kind regards,
Ultima Markets
18 November 2022
Dear Client,
As part of our commitment to providing the best reliability and service to our clients, there will be server maintenance this weekend.
Maintenance Hours:
2022/11/19 11:00 – 15:00 (GMT+2)
During this weekend’s maintenance period, clients can still trade as usual.However, the stability of quotations and market liquidity will be affected and decreased.
We appreciate your patience and understanding on this matter.
If you have any questions, our team will be happy to answer your questions. Please mail to [email protected] or contact the service online.
Kind regards,
Ultima Markets
11 November 2022
Dear Client,
As part of our commitment to providing the best reliability and service to our clients, there will be a server maintenance this weekend.
Maintenance Hours:
2022/11/12 13:00 – 18:00 (GMT+2)
Please note that the following aspects might be affected during the maintenance:
1.Please note that the server time will be changed from GMT+3 to GMT+2 after maintenance.
2.The price quote feature on the Client Portal will be temporarily unavailable. You will not be able to open new positions or close existing positions.
3.There might be a gap between the original price and the price after maintenance. The gaps between Pending Orders, Stop Loss and Take Profit will be filled at the market price once the maintenance is completed.
4.Certain features on the Client Portal will be temporarily unavailable.
5.Please refer to MT4 for the latest update on the completion and market opening time.
If you have any questions, our team will be happy to answer your questions. Please mail to [email protected] or contact the service online.
Kind regards,
Ultima Markets
9 November 2022
Dear Client,
Ultima Markets futures contract products: CL-OIL, VIX, CHINA50ft, HK50ft, UKOUSDft will be rolled over soon, please refer to the table below.
Since rollover is not due to market factors, the old futures contracts will be automatically rolled over during the switch between the old and new contracts, and the positions of futures contracts, you are holding, will be subject to a corresponding rollover charge to reflect the price difference between those two contracts.
Investors should properly control their positions or adjust their stop-loss settings accordingly before the rollover.
During the half-hour before and after the opening of the rollover day, we will prohibit all internal transfers from accounts in the same name due to rollover adjustments.
Details
Note: Please refer to the MT4 software for the above execution data.
If you have any questions or require assistance, please do not hesitate to contact [email protected].
Kind regards,
Ultima Markets
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• The above data are expressed in the base currency of each index.
• According to market practice, the actual execution data may change, please refer to MT4 software for details.
When the stock index goes ex-dividend, the dividend will be adjusted in the form of fund deduction.
You can view the fund deduction record with the following annotation “Div & stock index name & net lot” in the account history,It is the dividend adjustment. The long lot is calculated as a “positive value”, and the short lot is calculated as a “negative value”. The sum of the two is the “net lot”.
An example is as follows.
If you trade more than 5 lots of DJ30, you can view the “Div & DJ30 & 5” dividend adjustment record in the form of balance in the account history; View the “Div & DJ30 & -5” dividend adjustment records in the form of balance.
We recommend that you carefully evaluate your current positions and consider whether to hold it overnight.
If you have any questions or require assistance, please do not hesitate to contact [email protected]