Global Upstream Exchange Technical Disruption – Impact on Selected Products

Dear Valued Client,

Due to abnormal liquidity conditions in gold caused by this disruption, we have temporarily suspended trading for all gold instruments with immediate effect.

We are writing to keep you fully informed that a technical disruption currently affecting upstream global exchange, which has resulted in interruptions to pricing and trading for several international derivatives markets.

Please be advised that this is an industry-wide incident originating from an external provider and is unrelated to our platform or price movements.During this time, clients may experience price delays, order rejections, or temporary constraints on order execution.

We understand that seamless execution is vital to your trading. We have activated our emergency monitoring protocols and are tracking the recovery progress in real-time. We will send a follow-up notification immediately once services are fully operational.

We sincerely apologize for the inconvenience caused by this external event, and our support team remains on standby to assist you should you require any assistance.

Thank you for your understanding.

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